Privacy Policy

Privacy Policy

Red Van Blues
Website: redvanblues.co.uk
Email: redvanblues@gmail.com

Last updated: 23/02/2026

1. Who We Are

Red Van Blues is a sole trader logistics and delivery business operating in the United Kingdom.

For the purposes of data protection law, Red Van Blues is the Data Controller of the personal data you provide.

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Email: redvanblues@gmail.com

2. What Personal Data We Collect

We may collect and process the following personal data:

  • Full name
  • Delivery and collection addresses
  • Email address
  • Telephone number
  • Bank details (where required for payment)
  • Photographs of items being transported (for condition records or proof of delivery)

We only collect information necessary to provide our logistics and delivery services.

3. How We Collect Your Data

We collect personal data:

  • When you contact us by email
  • When you contact us by telephone
  • Through written or paper-based forms
  • When you book our services
  • During the course of providing delivery services

4. How We Use Your Data

We use your personal data to:

  • Provide delivery and logistics services
  • Communicate regarding bookings and deliveries
  • Issue invoices and receive payments
  • Maintain delivery records
  • Provide proof of delivery or item condition (including photographs where necessary)
  • Comply with legal or insurance requirements

We do not sell, rent, or trade your personal data.

5. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

  • Contract – Processing is necessary to fulfil our agreement to provide delivery services.
  • Legal obligation – Where we are required to retain records for tax or regulatory purposes.
  • Legitimate interests – For business administration, record keeping, and protecting against disputes.

6. Sharing Your Data

As a sole trader business, we do not routinely share your data.

However, we may share data where necessary with:

  • Customers or their nominated contacts (where required to complete deliveries)
  • Insurance providers (in the event of claims)
  • Accountants or professional advisers
  • Regulatory authorities if legally required

We only share information that is necessary.

7. Third-Party Services

We use third-party services to operate our business, including:

  • Website hosting providers
  • Email service providers
  • Insurance providers

These providers may process data on our behalf. While we do not intentionally transfer data outside the UK, some third-party providers may store data overseas. Where this occurs, they are responsible for ensuring appropriate safeguards are in place in accordance with UK data protection law.

8. Data Retention

We retain personal data only for as long as necessary:

  • Delivery and invoice records: up to 6 years (for tax and legal purposes)
  • Communication records: as required for business and dispute resolution
  • Photographs: retained as long as necessary for proof of service or insurance purposes

After this period, data is securely deleted or destroyed.

9. How We Protect Your Data

We take appropriate security measures to protect personal data, including:

  • Secure email access
  • Password-protected devices
  • Secure storage of paper records
  • Limiting access to personal information

As a sole trader, access to data is restricted to the business owner only.

10. Your Rights Under UK GDPR

You have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request erasure of your data (where legally permitted)
  • Restrict processing
  • Object to processing
  • Request data portability

To exercise any of these rights, please contact redvanblues@gmail.com.

11. Complaints

If you are unhappy with how we handle your personal data, you have the right to complain to the UK’s data protection regulator:

Information Commissioner’s Office (ICO)
Website: https://ico.org.uk

We would appreciate the opportunity to resolve your concern first.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.